Article 2- Acceptance of ToS

The Customer undertakes to read the ToS carefully and to accept them by ticking the box reserved for this acceptance and marking the Customer's consent to the General Terms and Conditions of Sale, before proceeding with the payment of an order for Products placed on the Website.

Les CGV sont référencées en bas de chaque page du Site au moyen d’un lien et doivent être consultées avant de passer la commande. Le Client est invité à lire attentivement, télécharger, imprimer les Conditions Générales et à en conserver une copie.

Coudre conseille au Client de lire les CGV à chaque nouvelle commande, la dernière version desdites Conditions s’appliquant à toute nouvelle commande de Produits.

Article 3 - Orders

It is reminded that the Products sold by Coudre comply with current French regulations and are sold while stocks last. They are described as accurately as possible (product sheets, photographs, etc.); however, the Client is invited to contact Coudre's customer service for any further clarification.

In the event of stock depletion, Coudre will strive to clearly indicate this and make the purchase of the concerned Product impossible. It is possible that a product ordered may no longer be available.

In case of unavailability, Coudre may, at the Client's request:

• Either propose to ship the Product once it is back in stock,
• Or proceed with a partial shipment of the available Product initially, followed by shipping the remainder of the order when the other Products become available, provided clear information about any additional shipping costs that may be incurred is provided.
• Or offer an alternative Product of equivalent quality and price, accepted by the Client.

If the Client decides to cancel their order of unavailable Products, they will be refunded for all amounts paid for the unavailable products no later than thirty (30) days after the date the Client decides to cancel their order.

Orders are placed online through the Site. The Client will receive an email acknowledgment confirming the order. The Company reserves the right to cancel or refuse any order from a Client with whom there is a dispute related to the payment of a previous order.

Once the order is finalized, the Client is invited to: (i) log in using their Coudre credentials or fill in the mandatory fields if they choose to proceed without registration; (ii) choose or enter their delivery and billing addresses; (iii) choose the product delivery options (timeframes, method, price, etc.) from the choices provided on the Site.

The information the Client provides to Coudre when placing an order must be complete, accurate, and up-to-date. Coudre reserves the right to request the Client to confirm, by any appropriate means, their identity, eligibility, and the information provided.

The Client is invited to review their order details (including the quantity, characteristics, and references of the ordered Products, billing address, payment method, and price).

After reviewing the order details, the Client (i) is informed that their order involves an obligation to pay and that personal data necessary for processing the order and the General Terms of Sale are collected by Coudre, (ii) chooses a payment method from those offered, (iii) accepts the General Terms of Sale (GTS), and (iv) proceeds with the payment. The Client may also (v) choose whether or not personal data concerning them is collected and processed by Coudre.

Once the order is paid, a confirmation message summarizing the essential characteristics of the order and containing (or allowing the Client to download or print) the GTS is sent to the Client (otherwise, the Client is invited to contact Coudre's customer service).

Coudre reserves the right to refuse an order. In this case, Coudre will inform the Client as soon as possible, stating the reasons for this refusal, and will refund the full payment no later than 30 days after the order.

Article 4 - Prices

The price of the Products is quoted in euros, including all applicable French taxes (French VAT and other applicable taxes), excluding delivery fees, which will be notified to the Client when placing the order. In the event of a change in the VAT rate, the price will automatically be updated, with no further notice than the date the new rate becomes effective. For VAT-exempt orders, the provisions of the General Tax Code will apply.

The prices listed on the Site are subject to change. They may also be modified in the case of special offers or sales.

The prices listed are valid unless there is an obvious error. The applicable price is the one displayed on the Site at the time the Client places the order.

Price reductions are calculated based on reference prices, which generally correspond to the prices offered to regular customers outside the applicable discount period.

Article 5 - Payment

The Client can pay for their Products online on the Site using the payment methods offered by Coudre.

The Client guarantees Coudre that they have all necessary authorizations to use the selected payment method.

Coudre will take all necessary measures to ensure the security and confidentiality of data transmitted online during payment on the Site.

It is specified that all payment-related information provided on the Site is transmitted to the Site's bank and is not processed on the Site.

If the bank refuses to debit a card or other payment method, the Client must contact Coudre's customer service to pay for the order by any other valid payment method.

In the event that, for any reason, opposition, refusal, or other, the transmission of funds due by the Client is not possible, the order will be canceled and the sale automatically terminated.

The products ordered remain the property of Coudre until full payment is made.

Article 6 - Delivery

When placing their order, Clients are invited to choose from the delivery methods offered by Coudre.

The products are delivered to the address provided by the Client during the order process. Delivery times are indicative and not contractual. The carrier may contact the Client to inform them of a delivery date and/or schedule an appointment for such a date.

The delivery fees are indicated in € including VAT and are borne by the Clients. These fees may vary depending on the weight, volume, nature of the Products, as well as the carrier, delivery method, and delivery location. The delivery fees are communicated to Clients when they place their order.

For Clients located outside the European Union, customs fees may apply in accordance with current regulations. Customs taxes are the responsibility of the Client. Therefore, it is up to the Client to inquire about their amount from their local customs office.

Due to customs clearance, delivery times may be extended.

Coudre cannot be held liable for late delivery beyond their control. In case of any issue, the Client must immediately notify Coudre, providing any useful evidence (photographs, description of the anomaly). An apparent anomaly refers to any defect that would normally be detected by a reasonably attentive and informed consumer. Otherwise, the products will be deemed to have been delivered without any apparent defect.

It is therefore up to the Client to protect their rights with the carrier under the conditions provided in Article L.133-3 of the Commercial Code (motivated confirmation of the anomaly to the carrier by sending a registered letter within 3 days, excluding public holidays, following the receipt of the concerned products).

Article 7 - Withdrawal

In accordance with current legislation, the Client has a period of thirty calendar days from the receipt of the products to exercise their right of withdrawal, without having to provide any reasons or pay penalties (except for transport costs).

The right of withdrawal cannot be exercised for contracts listed in Articles L.221-2 and L.221-28 of the Consumer Code, notably:

For the supply of goods made according to the consumer's specifications or clearly personalized;

• For the supply of goods that are likely to deteriorate or expire quickly;




For the supply of goods unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;

• For the supply of newspapers, periodicals, or magazines, except for subscription contracts for these publications;

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  For the provision of accommodation services (other than residential accommodation), transportation of goods, car rentals, catering, or leisure activities that must be provided on a specific date or during a specific period;




• Regarding a travel package, the use of timeshare products, or long-term holiday products, or the transportation of persons.

The Client is thus informed that Products unsealed after delivery and that cannot be returned for hygiene or health protection reasons are not eligible for the right of withdrawal (notably, and without this list being exhaustive, cosmetic products where the seal has been removed).

Therefore, the returned Product must not have been opened and must be in perfect resale condition.

These provisions apply without prejudice to the legal warranties provided in the Terms and Conditions of Sale (CGV), which remain fully applicable.

The withdrawal period expires thirty (30) calendar days after the day on which the Client, or a third party other than the carrier and designated by the Client, takes physical possession of the Product.

In the case where the Client has ordered multiple Products via a single order resulting in several deliveries (or in the case of an order of a single Product delivered in multiple lots), the withdrawal period will expire fourteen (14) calendar days after the day on which the Client, or a third party other than the carrier and designated by the Client, takes physical possession of the last Product delivered.

To exercise their right of withdrawal, the Client must notify their decision to withdraw from the present contract through an unambiguous declaration to:contact@coudrecoudre.com

The Withdrawal Form below can be used as a template to exercise their right of withdrawal:

Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

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To the attention of Coudre, simplified joint-stock company (SAS) with a capital of 1,000 euros, registered under number 983 503 095 00017, whose registered office is located at 30 B rue du Vieil Abreuvoir, 78100 Saint-Germain-en-Laye, COUDRE

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*) / for the provision of services (*) below:

Ordered on (*) / received on (*):

Name of the Client(s):

Address of the Client(s):

Signature of the Client(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

To meet the withdrawal deadline, the Client must send their communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

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In the event of withdrawal by the Client, Coudre agrees to refund all sums paid (except for delivery costs) for the Product ordered and returned by the Client.

Coudre will process the refund using the same payment method that the Client used for the initial transaction, unless the Client expressly agrees to a different method, in any case, this refund will not incur any fees for the Client.

Coudre may delay the refund until receipt of the goods or until the Client provides proof of shipment of the goods, whichever occurs first.

The Client's liability may be engaged in case of depreciation of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.

The Client's liability is only engaged for depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.

The Products must be returned to Coudre in a condition suitable for resale (products in perfect condition accompanied by their original packaging, accessories, instructions, etc.) within thirty (30) days from the date the Client informed Coudre of their decision to withdraw from the distance selling contract, and no later than thirty (30) days following the receipt of the order by the Client.

Products returned beyond this period will not be accepted.

Article 8 - Intellectual Property

All visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark law, and/or patents. These elements are the exclusive property of Coudre. Anyone who manages a website and wishes to create a direct hyperlink to the Site must request written permission from Coudre.

This authorization from Coudre will not be granted definitively. This link must be removed upon request by Coudre. Hyperlinks to the Site using techniques such as framing or in-line linking are strictly prohibited.

In addition, within its business operations, Coudre may also distribute, represent, and/or reproduce trademarks owned by or registered to its suppliers. All elements related to these trademarks, as they appear on the Site or in Coudre's communications, are also protected and cannot be copied without authorization.

Any infringement on these elements, whether protected by intellectual or industrial property rights, will be immediately prosecuted (including criminal prosecution) and sanctioned.

Article 8 - Intellectual Property

In this context, Coudre commits, except in cases provided by law, to obtaining the consent of its Clients whenever it collects personal data concerning them (e.g., through the use of cookies).

Coudre processes all data you enter on the Site or when communicating with Coudre, including:

Name, first name, date of birth;

Postal address, email address, mobile phone number, delivery address;

These data are collected and processed for purposes of customer management, loyalty building and promotion, order management and unpaid debts, disputes, and customer reviews. They are kept only for the time strictly necessary for fulfilling these purposes and are never disclosed to third parties unless necessary for the execution of the Terms and Conditions (CGV).

The personal data of the Client are communicated to Coudre, its employees, Coudre’s subcontractors (delivery service, hosting service, IT maintenance provider, email and SMS sending provider, etc.), administrative or judicial authorities, or external advisors (only within the scope of managing potential disputes, litigation, or any other legal matter if necessary).

Failure by a Client to provide Coudre with the required personal data may make it impossible to use the Site or place an order.

In accordance with personal data protection regulations, you have the following rights regarding your personal data:

• A right to access your personal data, allowing you to obtain clear, transparent, and understandable information on how Coudre uses your personal data and your rights (as provided in this policy), as well as a copy of your personal data.


• A right to rectify your personal data, allowing you to have your data updated if they are outdated, inaccurate, or incomplete.


• A right to object to the processing of your personal data when it is based on Coudre's legitimate interest. Coudre will stop the processing unless there are compelling legitimate grounds that override your interests, rights, and freedoms, such as the obligation to retain certain personal data for legal reasons or for the establishment, exercise, or defense of legal claims.


• A right to temporarily limit the processing of your personal data, notably to allow for verification, as follows:


• When you dispute the accuracy of your personal data, while we verify their correctness;


• If the processing is unlawful and, instead of requesting their deletion, you prefer to limit their use;


• If Coudre no longer needs your personal data for processing but they remain necessary for establishing, exercising, or defending legal claims;


• If you object to the processing under your right to object, during the time needed to verify that the legitimate reasons pursued by Coudre prevail over yours.


• A right to withdraw your consent at any time for purposes for which we have collected your consent.


• A right to the portability of your personal data, allowing you to receive the personal data you have provided us with, in a structured, commonly used, and machine-readable format, and to have them transmitted to a third party if technically possible. This right only applies under the following conditions:


• It only concerns your personal data, excluding any anonymous data or third-party data;


• It does not infringe on the rights and freedoms of others, including those of Coudre (especially intellectual property rights);


• It relates to personal data processed in an automated manner (paper files are therefore not included);


• The processing is based on your consent or the execution of a contract between you and Coudre.


• A right to the deletion of your personal data (or right to be forgotten) when one of the following reasons applies:


• You object to the processing of your personal data and there are no compelling legitimate grounds to continue the processing (such as the obligation for Coudre to retain certain personal data);


• You decide to withdraw your consent, which was the basis for the processing;


• When your personal data are no longer necessary for the initial purposes for which they were collected or another type of processing;


• The use of your data does not comply with the applicable legislative or regulatory provisions.


• A right to define instructions, whether general or specific, regarding your personal data in the event of your death (for example, their deletion or transmission to a person of your choice). You can revoke your instructions at any time.

For any questions or to exercise your rights, you can contact Coudre directly by sending an email to the following address:contact@coudrecoudre.com

Cookies and other trackers (hereinafter referred to as 'Cookies') are technologies that store or retrieve information related to your browser or terminal (computer, mobile phone, tablet, etc.).

They can be stored and/or read, for example, when browsing a website, using a mobile application, or installing or using software, regardless of the type of terminal used.

Cookies do not allow you to be personally identified, but only to identify the terminal being used.

Coudre uses cookies to allow its Clients to navigate the Site and use its features, measure the Site's audience, and for targeted advertising. Coudre always ensures that it obtains the consent of its Clients through a banner displayed on the Site.

Most browsers accept Cookies by default. However, the Client can configure their browser so that Cookies cannot be placed on their terminal.

The Client can also configure their browser to be notified of each request to place Cookies, refuse all Cookies, or allow only certain categories of Cookies. If the Client refuses Cookies, they can still use the Site, but may not be able to benefit from all the Site's features.

Depending on the browser used, the Client should follow the instructions available on the sites listed below:

• Safari Browser


• Google Chrome Browser


• Microsoft Edge Browser


• Internet Explorer Browser


• Firefox Browser

Article 10 - Complaint Handling - Liability

At any time, Clients can contact Coudre's customer service by email by writing tocontact@coudrecoudre.com

Article 11 - Liability

Failure by the Client to comply with the obligations set forth in the General Terms and Conditions (CGV) (especially in cases of fraud, attempted fraud, or any payment incident) may result in the suspension of access to the Site or even the termination of the Client's account depending on the severity of the actions in question, without prejudice to any damages that Coudre may seek.

Coudre, in the process of online sales, is only bound by an obligation of means; its liability cannot be engaged for damages resulting from the use of the Internet, such as data loss, intrusion, viruses, service disruption, or other unintended problems.

Coudre's liability can never be engaged in case of non-execution or poor execution of contractual obligations attributable to the Client, especially when entering an order.

Coudre cannot be held responsible, or considered to have failed under these terms, for any delay or non-performance when the cause of the delay or non-performance is related to a force majeure event as defined by French court jurisprudence.

It is also specified that Coudre does not control websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantees are given as to their content.

The Client is responsible for determining whether the Products are suitable for the use the Client intends to make of them.

Within the limits defined by law, Coudre's liability for breach of its obligations defined in the CGV or other legal provisions (including inherent defects in the Product) is limited to reimbursement or replacement of the affected Products.

Before placing an order, the Client declares to have full legal capacity to engage under the CGV. Coudre is not required to verify the legal capacity of its visitors and Clients. Therefore, if a person lacking legal capacity orders items on the Site, their legal guardians (parents, guardians, etc.) assume full responsibility for this order and must honor its payment.

Coudre's liability for the obligations of the CGV cannot be engaged if the non-performance of its obligations is due to a third party, even if foreseeable, to the fault of the Client, or to the occurrence of a force majeure event as defined by French courts, or to any other event that was not reasonably under Coudre's exclusive control.

The information accessible on the Site is provided 'as is' without any warranty, whether implied or explicit, regarding, in particular, integrity, accuracy, timeliness, non-infringement, availability, reliability, or completeness of the information, products, accessories, or services appearing on the Site or their suitability for the use the Client intends to make of them.

Coudre disclaims all liability for direct and indirect damages, whether foreseeable or not, caused by the use of the Site. In the event that Coudre's liability is established and held for damages suffered by the client and solely attributable to the placing of an order, it is limited to the amount of the order paid by the Client.

Any claim filed by a user, including any Client, must be made within 6 months following the occurrence of the event subject to the claim.

Article 12 - Mediation

In the event that a dispute could not be resolved directly between the parties, the Client is informed that they have the right to seek free recourse to a consumer mediator for the amicable resolution of their dispute, after consulting the information published on the mediator's website www.medicys.fr (MEDICYS - 73, Boulevard de Clichy 75009 Paris).

The Client may also attempt to resolve their dispute through the online dispute resolution platform:https://ec.europa.eu/consumers/odr/main/.

Article 13 - Applicable law and jurisdiction

The ToS are governed by French law and any dispute relating to their performance or interpretation will fall within the jurisdiction of the courts of Paris, subject to the applicable rules of public order.

In this respect, it should be noted that article R 631-3 of the French Consumer Code provides that the ”consumer may bring proceedings either before one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or before the court for the place where he resided when the contract was concluded or when the harmful event occurred.

Prior to any judicial recourse, negotiation in a spirit of loyalty and good faith shall be preferred with a view to reaching an amicable agreement in the event of any dispute relating to this contract, including any dispute concerning its validity.

The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute. If at the end of a period of fifteen (15) days, the parties have not managed to reach an agreement, the dispute shall be submitted to the competent court designated above.

Throughout the negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other in respect of the dispute which is the subject of the negotiation. By way of exception, the parties are authorised to refer the matter to the summary proceedings court or to apply for an order on petition. Any action before the summary proceedings court or the implementation of a petition procedure shall not entail any waiver of the amicable settlement clause on the part of the parties, unless they expressly wish otherwise.